The seamless integration between Harris Local Government's waste management solution and online payment system allows Walker County, Alabama, to offer convenient self-serve options to customers while increasing departmental productivity.

It's a typical Tuesday afternoon and the Walker County, Alabama, solid waste office is bustling with frantic activity. Phones are ringing off the hook, the staff is frazzled and customers tap their feet impatiently as the line snakes into the hallway, impacting office flow. Staff answer the buzzing phone at least 50 times that day, diligently taking down credit card details for solid waste bills. There's got to be an easier way, Barbara Alfsen, solid waste clerk, thought to herself as she entered details into the Harris Local Government (HLG) waste management solution.

In the absence of an online payment portal, customers had to call or come
into the office to pay their solid waste bill. Walker County waste management staff members were spending too much time playing credit card processor instead of tackling priority projects.

Fortunately, Harris Local Government has a robust portfolio of software
products and was able to seamlessly integrate HLG’s waste management
solution with its online payment system, a full-service credit and debit payment processor that specializes in providing payment processing software solutions to government and public sector organizations.

Best of all, HLG’s online payment system has no minimum transaction
requirements, binding contracts or complex enrollment agreements.

By offering the convenience for customers to pay online, Walker County
has been able to improve departmental efficiency, boost customer satisfactionand reduce foot traffic.

The integration has also aided in Fields' ability to reconcile revenue collection, a process she expects to become even more streamlined over time. For example, if a deposit is short, she can see the discrepancy in the system and correct it right away.

Both Alfsen and Fields expect adoption rates to continue on an upward trend as customers appreciate the convenience of Walker County's new online payment system.