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Artificial Intelligence & SmartFusion

We believe technology should solve real problems. Artificial intelligence is no exception.

Our approach

Responsible AI. Practical Solutions. Trusted Partnerships.

We believe artificial intelligence should help people work smarter, not replace human judgment. AI supports our teams in delivering great service and is incorporated into SmartFusion solutions to help local government organizations improve efficiency, streamline work, and make better use of information.

Customers remain in control of how AI capabilities are used within SmartFusion. As we continue to expand AI capabilities, we remain committed to security, accountability, transparency, and customer trust.

RESPONSIBLE AI

SECURITY FIRST

HUMAN OVERSIGHT

TRANSPARENCY

RESPONSIBLE USE

BUILT FOR GOVERNMENT

CONTINUOUS IMPROVEMENT

TRUSTED PARTNERSHIPS

ACCOUNTABILITY

CUSTOMER FIRST

HOW WE'RE USING AI TODAY

Innovating with AI: Supporting Our Teams and Advancing Our Solutions

We use Microsoft Copilot and other AI tools to streamline work, organize information, and improve productivity, giving our teams more time to support customers and solve complex challenges.

We are incorporating AI capabilities into SmartFusion solutions where they can provide practical value for local government teams. As these capabilities evolve, we will introduce them thoughtfully, with a focus on meaningful use cases, appropriate human oversight, and the security, privacy, and reliability our customers expect.

Focused Workstation with Triple Monitors
Our principles

Responsible AI Starts with Responsible Practices.

These principles guide how SmartFusion uses artificial intelligence today and how we evaluate future AI capabilities. They reflect our commitment to responsible innovation, customer trust, and the unique needs of public sector organizations.

These principles guide how SmartFusion uses artificial intelligence today and how we evaluate future AI capabilities. They reflect our commitment to responsible innovation, customer trust, and the unique needs of public sector organizations.

Security First

Protecting customer information remains one of our highest priorities. We evaluate AI technologies with security and privacy in mind and expect employees to follow company policies when using AI tools.

Human Accountability

AI assists our employees with research, organizing information, content development, and routine tasks, but it does not replace professional judgment. People remain responsible for decisions, customer communications, technical guidance, and product development. Human review remains part of every customer-facing process.

Transparency

We believe customers should understand how AI is used within our organization. We are committed to being open about our practices and communicating future AI capabilities clearly.

Built for Government

Our approach to AI reflects the accountability, reliability, and transparency expected by municipalities, counties, utilities, and other public sector organizations.

Continuous Evaluation

Boost community engagement with our intuitive, web-based tools designed for seamless citizen interactions.

Not Every Problem Needs an AI Solution.

Proven Where It Matters

Many of the critical functions local governments rely on every day, including financial management, payroll, utility billing, and revenue management, continue to benefit from dependable, proven software built for accuracy and reliability.

AI with Purpose

We evaluate AI carefully and apply it where it improves efficiency, reduces repetitive work, or provides valuable insights. We are not adding AI simply because it is available. Every implementation should solve a real problem and provide measurable value.

Accountability Always

Artificial intelligence supports our employees, but it does not replace professional judgment. People remain responsible for customer communications, product decisions, and the services we provide.

Have questions about SmartFusion's approach to artificial intelligence? We'd be happy to discuss how we're thoughtfully evaluating AI and what it means for local government organizations.

Continue the Conversation.

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