Simplify municipal utility management with SmartFusion software
A utility department has a lot happening behind every bill that reaches a resident. Staff need accurate meter and account information, reliable billing records, payment information and a practical way to handle service requests when they come in.
SmartFusion brings those pieces together in one utility billing system built for local governments. Staff can manage customer and meter data, generate bills, track accounts receivable, review usage and manage work orders without having to piece together information from separate systems.
With online payment options, detailed reporting and custom alerts also available, SmartFusion gives public works and utility teams a more organized way to handle everyday billing and service needs.
our platformBuilt for:
Customer Service Teams
Public Works Departments
Utility Staff
Executive Directors
Superintendents
Built for:
Customer Service Teams
Public Works Departments
Utility Staff
Executive Directors
Superintendents
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Local Government Finance PlatformUtility Management for Municipal Needs
Public works and utility departments have to manage more than simply sending bills. Staff may need to keep customer records current, maintain meter information, respond to service requests, track payments and answer questions about usage or account balances.
SmartFusion brings these related tasks together in a single utility billing platform. Customer and meter data are available alongside billing and accounts receivable information, giving staff a more complete view of each account.
Instead of relying on separate records for billing, payments and service activity, your team can work from connected information and use the same system to manage day-to-day utility operations.
Utility Management for Municipal Needs
Public works and utility departments have to manage more than simply sending bills. Staff may need to keep customer records current, maintain meter information, respond to service requests, track payments and answer questions about usage or account balances.
SmartFusion brings these related tasks together in a single utility billing platform. Customer and meter data are available alongside billing and accounts receivable information, giving staff a more complete view of each account.
Instead of relying on separate records for billing, payments and service activity, your team can work from connected information and use the same system to manage day-to-day utility operations.
Manage Utility Billing From One System
SmartFusion Utility Billing provides the tools municipalities need to manage the billing side of their utility operations.
Utility function | What SmartFusion helps you manage |
Customer accounts | Customer information and account records |
Meter data | Meter details and information used for billing |
Utility billing | Accurate bill generation and printing |
Accounts receivable | Current account balances and payment activity |
Usage reporting | Detailed reports based on utility usage |
Work orders | Service requests and related work |
Online payments | Connections with online payment solutions |
Custom alerts | Configurable notifications for staff |
Customer and Account Management
Keep customer information organized and accessible when staff need to review an account. SmartFusion gives utility teams access to customer details within the same environment used for billing and revenue management.
Having account information readily available can make it easier for customer service staff to answer questions, review billing history and work through routine account requests.
Meter Data Management
Accurate billing starts with reliable meter information. SmartFusion lets staff track customer and meter details within the utility billing system, keeping the information needed for billing connected to the appropriate account.
This gives utility teams a more consistent way to work with meter data and reduces the need to maintain separate records.
Generate and Print Utility Bills
Create accurate utility bills without moving information between disconnected systems. SmartFusion's Utility Billing module is built to handle billing and revenue management while giving staff the ability to generate and print bills.
Keeping billing within the same system as customer and meter information also gives staff a clearer connection between account details, usage and charges.
Accounts Receivable
Track accounts receivable information alongside customer and billing records. Staff can access current account information and use reporting tools to review payment and account activity.
This provides a clearer picture of outstanding balances and financial activity without requiring staff to piece information together from different sources.
Usage Reporting
Utility usage can tell staff more than whether a bill has been generated. Detailed usage reports give teams another way to review account activity and identify the information they need when working with customers or managing utility operations.
SmartFusion provides reporting tools that keep usage information accessible within the billing environment.
Make Utility Payments Easier to Manage
Residents expect convenient ways to pay their utility bills. At the same time, municipal staff need payment information to remain accurate and connected to customer accounts.
SmartFusion interfaces with online payment solutions, giving municipalities a way to provide online payment options while keeping payment activity connected to the broader billing and revenue process.
SmartFusion helps utility teams:
Interface with online payment solutions
Access accounts receivable information
Keep customer records organized
Generate and print bills
Track payment activity
Review account information
Maintain detailed usage reports
Improve Utility Operations With Better Information
SmartFusion brings the information together so teams can work from a more consistent source.
More Accessible Customer Information
Customer and meter details are available within the billing system, making it easier for staff to find the information associated with an account.
More Efficient Billing
Generate and print bills using customer and meter information already maintained within SmartFusion. This reduces the need to move data between separate systems during routine billing work.
Clearer Accounts Receivable Information
Access current accounts receivable information alongside customer and billing records. Staff can use this information when reviewing accounts and responding to customer questions.
Better Utility Reporting
Create detailed usage reports and use financial information available within the system to review utility activity. Reporting gives teams another way to understand what is happening across their accounts.
Less Manual Work
A connected utility billing environment can reduce repetitive work involved in maintaining information across separate systems. Staff can spend less time moving information around and more time handling customer and operational needs.
Support the People Running Your Utility Operations
SmartFusion is perfect for the different responsibilities within public works and utility departments.
Role | How SmartFusion supports the role |
Customer Service | Access customer, account, meter and billing information when assisting residents |
Public Works | Manage service requests and work orders while keeping customer information accessible |
Executive Director | Review utility activity and operational information |
Superintendent | Keep work requests organized and stay informed through configurable alerts |
Connect Utility Billing With Other Municipal Functions
Utility billing does not exist separately from the rest of a municipality's financial and administrative operations. Billing information affects revenue, financial reporting and customer service, while other municipal departments may need access to related information.
SmartFusion provides a broader platform that connects utility operations with other areas of local government.
Financial Management
Budgetary and planning tools support revenue and expenditure projections while helping municipalities manage financial activity and accountability.
Billing & Revenue
Utility billing sits within SmartFusion's broader Billing & Revenue platform, which also supports business licenses, permits and other fee-based services.
Payroll & Human Resources
Manage employee information and the employee life cycle within an integrated municipal software environment.
Citizen Engagement
Provide residents with web-based tools that support communication and interaction with their local government.
Built for the Day-to-Day Work of Public Works and Utilities
With SmartFusion, utility teams can:
Manage customer and account information
Track meter data
Generate and print accurate bills
Monitor accounts receivable
Create detailed usage reports
Create and manage work orders
Interface with online payment solutions
Configure custom alerts
Connect utility information with broader municipal systems
Give staff access to information from one streamlined platform
SmartFusion brings the needs of people using it every day together through a utility billing platform built for municipalities.
Local Government Finance PlatformA More Connected Way to Manage Utility Billing
SmartFusion Utility Billing brings customer data, meter information, billing, accounts receivable and reporting together, with additional tools for work orders, online payments and custom alerts.
The result is a utility management system that gives municipal teams a more organized way to manage billing and the operational work around it.
A More Connected Way to Manage Utility Billing
SmartFusion Utility Billing brings customer data, meter information, billing, accounts receivable and reporting together, with additional tools for work orders, online payments and custom alerts.
The result is a utility management system that gives municipal teams a more organized way to manage billing and the operational work around it.
Ready to see how SmartFusion can support your utility operations?
Request a Demo
Frequently Asked Questions
What is municipal financial management software?
Municipal financial management software helps local governments manage financial records, budgets, expenditures, purchasing, payments, reporting and other core finance processes.
Can SmartFusion help with municipal budget preparation?
Yes. SmartFusion's Budget Prep tools support department requests, budget version tracking, salary forecasting and reporting. Approved budgets can then transfer to the Fund Ledger for the new fiscal year.
Does SmartFusion include accounts payable?
SmartFusion's Accounts Payable module supports vendor payments, payment tracking, invoice and payment records and related financial processes. It also includes automation intended to reduce duplicate entries and common errors.
Does SmartFusion support fixed asset management?
Yes. The Fixed Assets module helps municipalities track capital equipment, monitor asset status and calculate depreciation across different accounts and fund sources.
Can SmartFusion help with bank reconciliation?
SmartFusion supports multiple cash accounts and electronic payment reconciliation, helping finance teams organize and reconcile financial activity.
Who can use SmartFusion's financial management tools?
SmartFusion is designed for the people responsible for municipal financial operations, including finance officers and directors, accountants, treasurers, controllers, bookkeepers and purchasing teams.